Course Synopsis
Participants will learn essential communication techniques for conveying messages clearly, active listening, and assertive expression in the workplace. They will acquire strategies for effectively identifying, managing, and resolving conflicts, emphasizing empathy and understanding. The course will enhance emotional intelligence skills, enabling participants to manage emotions and handle challenging situations with composure. They will also develop assertiveness to express needs and boundaries respectfully while maintaining positive relationships. Additionally, the importance of teamwork in conflict resolution will be highlighted, with strategies for fostering collaboration and mutual respect within teams