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MEF ACADEMY
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia

Tel: 603-7498 7200
 
 
Human Resource Management & Development
Power of Coaching & Counselling for Performance at the Workplace
 
Objectives

​To enable participants to:
• Understand the importance of Coaching & Counselling at the workshop and how they are part of the change process
• Have a better understanding of their role as a coach and counsellor
• Understand the difference between Coaching & Counselling (Can’t do and won’t do)
• Know when to coach staff and when to counsel them
• Acquire the skills of Coaching & Counselling
• Apply the effective steps of Coaching & Counselling at the workplace

 
Topics Covered
1. WHY DO EMPLOYEES FAIL TO PERFORM
  • Performance Factors
  • Personal Issues
 
2. CONCEPT OF COACHING & COUNSELING
  • Leadership & People Management skills
  • Key differences / Approach
 
3. DEFINITION OF COACHING & COACHING A PROBLEM EMPLOYEE
  • Coaching Process
  • Coaching Techniques
  • Identifying work problem
  • Solution and actions
  • Skills required
  • Step-by-Step Coaching Interview
  • Using the GROW Model of Performance Coaching.
  • Situational Role-Play
 
4. ATTITUDE/MOTIVATION & DEFINITION OF COUNSELING
  • Psychology of Human Behavior
  • Maslow / Herzberg’s Motivation
  • Difficult Behavior
  • ositive Acknowledgement
  • Constructive Feedback
  • Listening Skills
  • Body Language
  • Counseling Process & Techniques
 
Target Audience

​Supervisors & Managers (both HR & Non HR) who are ultimately responsible for producing results both directly and indirectly through the effort and competency of others.

 
Methodology
  • Lectures
  • Role Play
  • Discussions
  • Video Presentation

 

 
Scheme SBL Fee
Duration 14 Hours Members Less