Customer service is no longer just about solving problems but is it about creating meaningful interactions that build trust and loyalty. This one-day training introduces practical applications of Neuro-Linguistic Programming (NLP) to help customer-facing improve how they relate, respond, and engage with clients. Through real-world scenarios and interactive techniques, participants will explore how to better understand customer behavior, build stronger rapport, and guide conversations more effectively. Whether it is turning around a difficult situation or closing a positive experience on a high note, this session will equip you with tools to communicate with purpose, connect with customers genuinely, and respond with confidence.